Selected work
- Insurance Hub Redesign U.S. News & World Report · Conversion UX · Information architecture 26.6% of mobile clicks went nowhere. Audit score 66 → 88. A 9,500px editorial directory rebuilt around what people actually click, with conversion paths where the page previously had none.
- Conversational Insurance Flow U.S. News & World Report · Product UX · Conversation design 23 fields cut to 19 questions across 5 stages. A multi-step auto-insurance quote rebuilt as a guided conversation, so a driver answers one clear question at a time instead of facing a dense form.
- Comparison System U.S. News & World Report · Design systems · Accessibility One accessible comparison pattern, reused across every vertical. Comparison tables rebuilt as a responsive system that product, content, SEO, and engineering teams could all support across every vertical.
- Miami HEAT Homepage Miami HEAT · Digital experience · Content UX The team can update the page during a live game. A homepage rebuilt as a publishing system for game days, so schedules and tickets lead and content can change live.
Background
Ten years designing for real life.
My work in product design has taken me from insurance quotes and financial comparisons to live NBA experiences. I've helped people make sense of important choices and helped teams keep fans informed as a game unfolds, even through an arena name change. Different challenges, with the same goal: make things clear and easy to use.
- U.S. News & World Report Senior UX & Product Designer Financial products, insurance and reviews used by 40M+ people a year. 2022 – Present
- Miami HEAT Web Content Editor · Digital Experience Design Two properties: the team homepage, and the arena site through its rebrand from FTX Arena to Kaseya Center. 2021 – 2022
- Empire Medical Training Senior Designer · Product & Membership Experience 2019 – 2021
- BLU Products Graphic Designer · Product, Retail & Digital Experience 2014 – 2019
Product design
- Product strategy
- UX and UI design
- Interaction design
- Information architecture
- Journey mapping
- Complex workflows
Research
- User research
- Usability testing
- Analytics and heatmaps
- Experimentation
- A/B testing
- Data informed design
Systems
- Design systems
- Components and variants
- Responsive design
- Accessibility and WCAG
- Design QA
AI
- AI product design
- Human centered AI
- Conversational UX
- Agentic UX
- AI assisted workflows
Tools
- Figma and FigJam
- Figma Make
- Claude and Claude Code
- v0
- ChatGPT and Gemini
- Adobe Creative Cloud
Contact
Let's build something useful.
Most of my work sits in AI product design, financial services and fintech, and complex digital products. Happy to talk about anything in that space.
or copy hello@miguelclavel.com